Terms and Conditions
Terms & Conditions
Welcome to Royal Shine™. These Terms & Conditions explain the legal stuff behind using our website and shopping with us. They cover:
-
Website Terms of Use
-
Terms of Sale
-
General Legal Info
-
Privacy Summary
By using our site (royalshine.co.uk) or placing an order, you’re agreeing to these terms.
1. Website Terms of Use
Who We Are
We’re Royal Shine™, a UK-focused leather care brand. Our website is operated by our registered business entity. When we refer to “we”, “us”, or “our”, we mean Royal Shine™. “You” refers to any visitor, customer, or user of our website.
Using Our Site
By accessing or using this website, you agree to comply with these Terms. If you do not agree, please discontinue use. We may update the website or these Terms from time to time.
Eligibility
Our products are intended for customers aged 18+ within the UK and internationally. If you are accessing the site from outside the UK, local laws may apply.
Intellectual Property
All text, images, product names, and site design are our property or used with permission. Don’t reuse anything for commercial purposes without getting written consent.
Accuracy of Information
We aim to ensure all information on our website is accurate and up to date, but we do not guarantee it is always error-free. Please contact us if you need clarification before making a decision.
Site Security & External Links
While we take reasonable steps to maintain a secure website, we cannot guarantee uninterrupted or error-free access. Our site may contain links to third-party websites; we are not responsible for their content or privacy practices.
Cookies
We use cookies to enhance your browsing experience. You can disable cookies via your browser settings, though this may affect site functionality.
2. Terms of Sale
Placing an Order
When you place an order through royalshine.co.uk, you agree to these Terms. All prices are listed in GBP and include VAT where applicable.
Payments
We accept major debit/credit cards and PayPal. Payments are securely processed, and we do not store your card details.
Shipping & Delivery
Orders are usually dispatched within 1–2 working days. UK delivery typically takes 5–10 working days. Tracking details will be provided once your order has been dispatched.
If an incorrect address is provided or a delivery is missed, additional re-shipping fees may apply.
Returns & Refunds
If you’re not satisfied with your purchase, unused products may be returned within 60 days. Return postage is covered only for faulty items.
To initiate a return, please contact us at: support@royalshine.co.uk
Damaged or Faulty Items
Received a damaged or incorrect item? Email us a photo and we’ll refund or replace it — your choice.
Promo Codes & Discounts
Discount codes must be applied at checkout and can’t be added later. One code per order. Some offers have expiry dates or minimum spend thresholds.
Stock Availability
If a product is out of stock after you’ve placed an order, we’ll notify you and either refund the amount or suggest a similar alternative.
3. General Legal Info
Liability Disclaimer
We are not responsible for delays, supply issues, or circumstances beyond our reasonable control. We are not liable for indirect or consequential losses, except where required by UK consumer law.
Severability
If any part of these Terms is found invalid, the rest remains in full effect.
Policy Updates
We may update these Terms at any time. Check back regularly for the latest version.
Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
4. Privacy Policy (Summary)
We collect personal info only to deliver your order, provide support, and send optional marketing emails if you opt in.
We collect:
-
Name, contact details, delivery address
-
Order info and secure payment data
-
Site activity (via cookies)
We use it to:
-
Process and ship orders
-
Improve your experience
-
Respond to support requests
We never sell your data.
Questions? Contact us at support@royalshine.co.uk
Royal Shine™
UK-focused leather care brand, operating internationally.